When it comes to promoting a B2B business, the entrepreneurs are not as enthusiastic B2C business owners. They don’t make the most out of marketing and other tactics to enhance their market reach and often tend to underplay.
Also, owning an ecommerce store is not easy. You need to target the audience, indulge into product marketing, conduct SEO and do a lot more. During such times, it might get perplexing as to which tactics to choose for promoting your B2B ecommerce business. To help you get over your problems, we are here with some highly effective tactics that will help you to lessen the bounce rates and boost your sales. Take a look at them.
Provide an easy access to your product catalog
“If you’ve got it, flaunt it.” All the B2B business owners must remember this adage. You might want to restrict the shopping cart access for security purposes and keep it limited the registered customers so that they go through your sales team. But it is advisable to keep an open access to it so that the information can be looked into and shared by your potential customers to others. When your catalog is open to both general visitors and registered users, it will also enhance the ranking of your website on Google Search Engine.
In case your business is not meant for all the visitors, you can hide the Add to Cart button so that single purchases can’t be made on your wholesale website. Also, open catalog will make the work easy for your sales and marketing team as they will not have to spend a lot of time giving prolonged product explanations to customers.
Make bulk ordering simple
It is very important to optimize the ordering process on your B2B ecommerce store. The lesser the difficulty in checking out, the lesser are the number of cart abandonments. When it comes to bulk ordering, nobody likes to add product to the cart as many times as the number of products. In order to help your customers get over these ordering concerns, integrate a quotation manager extension to your ecommerce store.
With the help of this extension, users can search for the product, enter the quantity of products needed and add it to the cart. This way, your customers will not have to spend a lot of time in placing their order and you will also be able to boost your sales.
Provide better search options
Gone are the days when the access to products was dependent on a simple search bar. Over the years, search functionalities have become smarter and intelligent autofills, spelling corrections and suggestions have become some of the most common features.
Invest into an advanced search tool that helps customers to surf for products based on name, features, colour, SKU etc and also suggests products based on their purchase history. Analysis of searched information will also help you to conduct an effective SEO process.
Offer layered navigation
When customers are visiting your website for the first time, they might not be aware about your offerings. This makes it difficult for them to find what they are looking for. By offering layered navigation, wholesalers will be able to filter through your products easily. You will also be able to help them locate the products without the need for them to create a new search.
Inculcating multi select features, flashing latest offers and smart filter options will save the time of your customers spent behind reloading the pages and stopping the number of crashes.
Share useful content
Content still continues to reign as a king. You need to offer content that answers questions of your customers and takes care of their requirements. Take your ecommerce store beyond being just a catalog store and make yourself a valued partner of your customers. Several B2B website owners post product videos, images as well as customer reviews on their websites and it leads them to make better conversions.
Use rich content like CAD files, spec sheets, support documents, product catalogs, part explosion diagrams etc as it adds values for the shoppers. Remember, the more detailed the information, the more assurance it offers to your customers that they are investing into a right product.
Make the checkout process easy
If your checkout process is simple, your conversion rates are sure to get better. Try to a one page checkout process so that your customers do not have to traverse through several pages and provide with different information on each page. This checkout page should include customer, shipping and credit card information all in one place. Also, if you have a single checkout page, the likelihood of your website to crash will decrease.
You can also use extensions to provide discount codes, offers and newsletter subscriptions before they check out. It’s a great way to boost your sales.
Have a responsive ecommerce store
Mobiles have taken over the basic way in which people experience the World Wide Web. Most of the transactions happen on mobile, tablets and other devices these days. And that is why ecommerce experts advice the ecommerce store owners are to build a responsive ecommerce website time and again. Try developing an ecommerce website which doesn’t just look good on desktops and laptops.
You can get in touch with professional ecommerce website developers who use different responsive themes and templates for Magento so that they can provide you with an attractive and user-friendly interface.
On a concluding note
Above mentioned are the most crucial B2B ecommerce tactics that we could think of. But if you want to know more, you can read the case study “The Five Foundational Pillars of B2B Ecommerce” published by Magento.
It is the right time for ecommerce store owners to add layered navigation in their search tools, use responsive website design or adding bulk ordering. Do you have any insights on B2B ecommerce tactics that you would like to share? Feel free to write to us!