“The first rule of any technology used in a business is that automation applied to an efficient operation will magnify the efficiency. The second is that automation applied to an inefficient operation will magnify the inefficiency.”

– Bill Gates

Recently SugarCRM blog published a story of a construction and engineering giant, Redglaze Group. The story they published revolves around one of the most innovative and enterprise CRM: SugarCRM. Their aim was to address the discrepancy within their diversified network.

With businesses spread across the globe, the challenges they faced were threefold. The companies were striving to achieve consistent customer interactions across all business units, real time systematic information sharing, and accomplish more by utilizing least resources.

The challenge, they faced was that the software that worked for one company was not compatible with the other one. This increased the complexity and resources used to communicate with the people in different locations.

More than 20 staff hours were wasted per week in something as simple as communication. Solution? They integrated Sugar Professional, customized Sugar modules and specialty portals for subcontractors and internal departments; deployed to nearly 74% of employees in Redglaze Group companies that have implemented Sugar.

Results were astounding. A booming 30% increase in overall efficiency through project management and sales tracking. Tom Hon, their sales representative puts this a better way, “I only get paid on what I sell, and now I’m more productive because I have better information.”

“The impact on an organization can at times be subtle and distributed throughout the enterprise… Cost savings and productivity enhancements can be seen in saving a salesperson 20 minutes per week in writing activity reports, or answering four times the volume of web-based service requests in the same amount of time.”

– Mary Wardley, vice-president of IDC’s CRM applications research.

Global Learnings:

Dispersed communication is not only limited to Redglaze, today, every million-dollar business is facing dispersed communication. This problem, if not dealt at an early stage, can possibly cause major losses simply due to non-productive hours of internal stakeholders.

However, a CRM can prove to be an ideal solution for businesses facing data dispersion. By integrating an efficient CRM, you can maximize user engagement, know your customers better than your competitors, boost productivity of your sales team, streamline your data flow, and increase revenue and profitability.

“Opting for CRM means gain, retain, and regain customers!”

Nevertheless, choosing a SugarCRM development company is very crucial. Before you outsource your project, you must make sure the company you are dealing with, has immense experience in developing CRM technologies, is reliable, supportive, and collaborative.

Nowadays, finding an ideal SugarCRM development company for your project is hard but not impossible. While there are a lot of other companies out there, we feel proud to present our craftsmanship in delivering robust solutions to businesses seeking for something reliable, sustainable and exceptional. To be honest, our reputation in this industry precedes us. We have been into CRM development since a decade! And you must never underestimate the power of a decade. LOL!

Our well-conceived and perfectly deployed CRM system can help you streamline your marketing and sales process. Using it, you can make better use of leads/contacts data and close more sales from existing contacts.

“The big benefit of CRM is the visibility of everything relating to customers going on in your company. If you want to provide a better service to your customer, you have to be able to manage everything from complaints to sales opportunities.”

– Roger Cole, CRM Consultant at Reseller CPiO

We have been doing this since ages. And we have a strategic plan for every project. We can help you build robust CRM solutions for your business. We have dedicated SugarCRM developers who have not only implemented a number of SugarCRM instances but they have also developed a wide range of CRM plugins. Not just that… SugarCRM application development is also something that we do exceptionally well.

We understand that the purpose of any business is to create and keep a customer. Hence, we can customize your CRM – exactly the way your business logic demands it. We are a CRM Consultancy for SugarCRM. Our services and dedicated developers are pro for the level of efficiency you desire for the enterprise grade projects. Share your requirements with us and let us display our efficacy through the meticulous documentation and our thorough approach.

Originally Posted Here